Customer Services and Support


Do I need to condition my bag?

Yes. We recommend a leather conditioning check at least once a year. You can visit a leather specialist in your area who can determine when and if a conditioning is needed at that time.

How do I store my bag if I am not using it every day?

We provide a breathable soy/bamboo packing bag with every purchase, which is also good for storage. We do not recommend storage in plastic bags or boxes. We also recommend storage in a place that does not receive lots of direct sunlight. 

Do you accept refunds?

Yes. We offer refunds for new and unused products within 30 days of purchase with an order confirmation receipt. For refund support, please contact us below.

Do you offer repairs?

We stand behind Kámen Road products and offer repair services if needed.